Refund Policy
Last updated: April 2026
Payment Processor
All transactions are processed by Paddle as our Merchant of Record. To request a refund, contact Paddle at paddle.net. Paddle's Refund Policy also applies.
Pro Subscription Refunds
You can cancel anytime via the billing portal. No partial refunds for unused days mid-cycle. Refunds within the first 7 days may be considered. EU/EEA users have a 14-day right to withdraw. When cancelled, extra trees are paused but data is permanently preserved.
One-Time Purchases
Forever Tree and Exports Pack are activated immediately upon purchase and are generally non-refundable. Exceptions apply for technical failures on our end.
Non-Refundable Situations
Accounts terminated for Terms of Service violations are not eligible for refunds. Change of mind after activating a one-time purchase is not covered.
How to Request a Refund
Direct all refund requests to paddle.net with your order ID. For technical issues, contact us first at janaka.labs@gmail.com.
Processing
Approved refunds are processed by Paddle within 5–14 business days. Processing fees may not be refunded.
Data After Refund
If a subscription is refunded, trees beyond the free limit are paused. If a one-time purchase is refunded, that feature is deactivated. Your data is never deleted.